What is Involvement?
Involvement is a process in which staff, service users and/or carers work together to influence services. The process respects and blends both ‘lived’ experience and ‘professional’ experience; it places people at the heart of services, involving them from the outset in the commissioning, design, delivery and assessment of services.
Involvement may happen at a number of levels:
- Level 1 – Involved in agreeing support/care plan with Social Worker and your relative
- Level 2 – Involved in evaluating services
- Level 3 – Involved in developing services
- Level 4 – Setting priorities and allocating resources for the future at service directorate level
- Level 5 – Commissioning and policy development at organisational or regional level
Values of Involvement
- Dignity and respect
- Collaboration and Partnership
- Transparency and Openness
- Inclusivity, Equity and Diversity
Principles of Involvement
- Leadership & accountability
- Supporting involvement
- Valuing expertise
- Creating opportunity
- Clarity of purpose
- Doing it the right way
- Information & communication
- Accessible & responsive
- Developing understanding and accountability
- Building capacity
- Improving safety & quality
- Outcomes focused
