Complaints, Comments and Compliments

Staff in the Western Trust work very hard to provide all patients and clients with the highest possible care and treatment.  But with many thousands of patient and client contacts every year, sometimes things don’t always go to plan. When that happens, it’s important that you tell us so that we can try and put things right.

If our performance is not up to standard or it you are unhappy, we need to know so that we can learn and improve the quality of services we provide.  We will take your complaint seriously and treat it in confidence.

Making a complaint does not affect your rights and will not result in the loss of any service you have been assessed as requiring.