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Phone First

The Phone First service is designed for patients, including children, who are feeling unwell and considering travelling to an Emergency Department or Urgent Care Treatment Centre with an injury or illness which requires urgent treatment but is not immediately life threatening.

When you call the Phone First service your condition, or that of the person you are calling on behalf of, will be clinically assessed and arrangements made for you to access the most appropriate service to your needs.

You may receive telephone advice on self-care, be directed to a scheduled appointment at our Urgent Care Treatment Centre in Omagh or Emergency Department in Altnagelvin Hospital or South West Acute Hospital, or recommended to see your own GP.

The ‘Phone First’ number to ring is 0300 020 6000

The ‘Phone First’ text relay number is 0870 240 5152

Phone First is available from 8am – 12am

CRIS – Crisis  Resource and Information Support

If you are worried about your mental health, this card provides details of supports you can access.

CRIS – Fermanagh and Omagh areas

CRIS – Derry/Londonderry, Strabane and Limavady areas