In the latest edition of the Western Trust Care Opinion newsletter you will find a snapshot of the Western Trust’s performance on Care Opinion in the second quarter of 2023 as well as examples of what we did well and what we can improve. Featured services in this edition include Learning Disability Services and ASHA Centre, Tyrone and Fermanagh Hospital.
Read the latest edition of the new Care Opinion Quarterly Newsletter here.
Download a printable copy here.
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Care Opinion Newsletter | Q1 2023 Vol. 05
This is the first edition since Michelle Scott has stepped into the role of the Trust’s new Patient Client Experience Lead, after the retirement of previous lead, Vi Gray.
In this edition you will find a snapshot of the Western Trust’s performance on Care Opinion in the first quarter of 2023 as well as examples of what we did well and what we can improve. Featured service in this edition Adult Psychological Therapy Service.
Read the fifth edition of the new Care Opinion Quarterly Newsletter here.
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Care Opinion Newsletter | Q4 2022 Vol. 04
In this edition you will find a snapshot of the Western Trust’s performance on Care Opinion in the fourth quarter of 2022 as well as examples of what we did well and what we can improve. Featured services in this edition include Neighbourhood Nursing Team and Condition Management Programme.
Read the fourth edition of the new Care Opinion Quarterly Newsletter here.
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Care Opinion Newsletter | Q3 2022 Vol. 03
In this edition you will find a snapshot of the Western Trust’s performance on Care Opinion in the third quarter as well as examples of what we did well, what we can improve and changes we are implementing in the Trust. Featured services in this edition include North West Cancer Centre and Acute Care at Home.
Read the third edition of the new Care Opinion Quarterly Newsletter here.
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Care Opinion Newsletter | Q2 2022 Vol. 02
In this edition you will find a snapshot of the Western Trust’s performance on Care Opinion in the second quarter as well as examples of what we did well, what we can improve and changes we are implementing in the Trust.
Read the second edition of the new Care Opinion Quarterly Newsletter here.
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Care Opinion Newsletter | Q1 2022 Vol. 01
We are delighted to launch the first edition of our new Care Opinion Quarterly Newsletter.
In this edition you will find our first staff feature on Radiology Services across the Trust, a snapshot of the Western Trust’s performance on Care Opinion so far this year as well as examples of what we did well, what we can improve and changes we are implementing in the Trust.
Read the first edition of the new Care Opinion Quarterly Newsletter here.
This edition’s In Focus feature: How Care Opinion has benefited Radiology
This edition’s featured service is Radiology. Aisling Howell, QSI Lead Radiographer for Radiology within the Western Trust takes us through how Care Opinion has benefited their staff and patients.
When Care Opinion was first introduced to the Trust the Radiology service at Altnagelvin was part of the pilot but now all sites across all of the Trust are involved.
Radiology now have responders trained so that they can respond and acknowledge all feedback in a timely way, helping give feedback to the staff to learn and improve.
To date patients have said they are grateful and thankful for the care they have received. Suggestions have also been made about how things can be done differently.
As a result, Radiology now have better ways of communicating and have made some changes to facilities to improve patient access.