My Care – Your Patient Portal

My Care gives you greater control over your healthcare by providing you with personalised and secure online access to specific parts of your medical records.

Through My Care you can access information like your medications, appointments and some test results.

It is free to use, and it is optional. You can continue interacting with healthcare services via traditional methods – letters, phone calls, etc.

For information to be accessible to a patient it must first be inputted into the encompass system. Western Trust will Go-Live with encompass on 8 May 2025.

• What information can I see on My Care?

  After Western Trust goes live with encompass, you should be able to view some of your medical information including:

  • Patient Name
  • Patient demographics
  • Patient pharmacies
  • Care Team
  • Active medications
  • Allergies Immunisations
  • Encounters (exclusions apply such as social care)
  • Visits: Upcoming and Past (exclusions apply such as Social Care)
  • Letters (delivered to the patient)
  • Discharge notes/instructions; Notes manually shared to patient
  • Problem list (Diagnoses not shared by default)
• Who can use My Care?

  You can use My Care if you are:

  • over 18 years old and can make decisions for yourself or
  • under 18 years old and a health and social care professional has agreed you can use My Care.
• How do I access My Care?

  The My Care patient portal is available as an app or through a web browser on your digital device (mobile phone, tablet or computer).

  You will need to have an active nidirect account to access to My Care.

  To create a nidirect account please visit – Identity assurance | nidirect

  If you already have a nidirect account you can visit the My Care page.

   

• Can I give someone access to my My Care account?

  You can choose to let someone you trust – usually a family member or carer – to access your My Care account to help you manage your care by raising awareness of appointments, or reading and interpreting letters.

  This is known as proxy access.

  You can stop anyone using your My Care at any time and you can decide how much other people can see and what they can do on your My Care record.

• How do I get proxy access

  You may be able to get proxy access if you are supporting someone who is

  • over 18 years old and cannot make decisions for themselves or
  • a child or young person.

  To get proxy access talk to a health and social care professional who will decide

  • if you can use someone else’s My Care to support them
  • and how much you can see and do on it.
• I have questions about proxy access, who can I speak to?

  Family members, staff and next of kin with questions about proxy access can contact the My Care helpdesk via email on: mycarehelpdesk@hscni.net or telephone: 028 9536 8180

• I've downloaded My Care, why can't I see much information?

  My Care features will become available when Western Trust goes live with encompass on 8 May 2025. Patients will be encouraged to sign up for My Care following an appointment or hospital stay.

  Historical information will be limited. The patient record will be updated with information from certain interactions with your secondary care provider.

The My Care Helpdesk is available Monday to Friday, 9am to 5pm. If you need help with My Care:

• Call 028 9536 8180 or
• Email mycarehelpdesk@hscni.net

For more information about My Care please visit the My Care website.

Click here to view the full list of My Care FAQs.

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Welcome to My Care – The Patient Portal BSL

 

Welcome to My Care – The Patient Portal ISL

 

How to log in to My Care BSL

 

How to log in to My Care ISL