COVID19 Community Planning Updates

Dr Bob Brown, Director of Primary and Older People’s Care and Executive Director of Nursing, provides a latest update message to staff and the Community. Click here to read more.

Social Distancing Advice

Updates with information and guidance, in line with the Public Health Agency, will be published here as and when they become available.

  • Community Newsletter

    Coming soon…

  • Carers Support

    Dear colleagues

    Many of you will be balancing paid work and a caring role. The Carers Support team have received a number of queries from front line staff who are concerned about carrying Coronavirus (COVID19) home to their families and in particular those members of their family with underlying health conditions which makes them vulnerable and high risk.

    Coronavirus (COVID19) has brought a unique set of concerns and worries for Carers. I know many of you are resilient, however some may be struggling emotionally with the changes and pressures this health crisis has brought.

    There are a number of actions you can take to reduce the risk to your loved ones.
    · Follow the uniform policy at all times – never wear your uniform home.
    · Shower before going or as soon as you return home.
    · Follow the guidance on handwashing.
    · Speak to your manager if you have concerns.

    If you, or the person you care for, develop COVID19 symptoms (high temperature, persistent new cough, shortness of breath) please follow the current Government advice, stay at home, self-isolate and check the NHS website or call NHS111 or your GP for advice. If you have queries regarding a current care package for the person you care for please contact your key worker (Nurse, CPN or Social Worker).

    If an issue arises out of hours that cannot wait until the next working day contact:

    Medical – Western Urgent Care 028 7186 5195
    Social care – Regional Emergency Social Work 028 9504 9999

    Carers Newsletter

    Click Here for more information on the Carers Mailing List and to view the Latest Carers Newsletters.

    Other information
    Carers Northern Ireland 

    NHS Website

    Public Health Agency 

    Local Council information
    Fermanagh and Omagh Council

    Derry and Strabane Council

    We recognise that this is a very worrying time for you all and hope that some of this information will be of use to you. We will use the Western Trust Carers Information page to share and further advice and information.

    Please take care and stay safe.

    Carers Support contact details are as follows:-

    Northern Sector
    Tel: 028 7135 5023 or Mobile: 078 1015 6551

    Southern Sector
    Tel: 028 6634 4163 or Mobile: 075 2589 8985

  • Further Resources
  • Personal Protective Equipment

    COVID19 Easy Read PPE

    Recommended PPE by Setting

    Click here to view the recommended PPE for Primary, Outpatient and Community Care by Setting.

    Guidance for PPE – Community Primary Care 

    For guidance for PPE in Community Primary Care click here.

    Guidance for Donning and Doffing of PPE for Droplet Precautions for COVID 19.

    Click here to view the guidance for Donning and Doffing of PPE for COVID19


  • Independent Sector Providers

    Guidance for domiciliary care providers

    For updated guidance for Domiciliary Care Providers in Northern Ireland click here.

    For information for Domiciliary Care Providers see click here.

    Guidance for Nursing and Residential Care Homes

    For information for Nursing and Residential Care Homes see GUIDANCE FOR RESIDENTIAL CARE PROVIDERS – COVID19.pdf.

  • Community Hub Support

    CLICK HERE for Community Hub Update Report for Week Commencing 18 May 2020

    We are issuing the following information through our Community Newsletter with regard to our Community Hub:

    Western Health and Social Care Trust is working in partnership with our council colleagues in Causeway Coast and Glens District Council, Fermanagh Omagh District Council and Derry City and Strabane District Council to support those most vulnerable during COVID19.  Up to Sunday 3 May 2020, The Western Trust COVID19 Community Support Call Handling team have supported a total number of 1292 people who have been informed by their GP that they are ‘Shielded’ and must remain at home.

    In addition council have worked closely with the Community and Voluntary Sector to support vulnerable people in local areas.  In terms of all Vulnerable Isolated People across the Project the total number of people supported are:-

    • Fermanagh Omagh District Council: – 2266 referrals and 2322 interventions
    • Derry City and Strabane District Council: – 1310 referrals and 1492 interventions
    • Causeway Coast and Glens District Council: – 998 referrals and 1021interventions

    If you have received a letter from you GP to inform you that you should remain at home and are having difficulty due to this please ring the Advice NI Helpline – Tel 0808 802 0020.

    There are four key areas of support that is reviewed

    • Food – Have you access to food or can you get food delivered safely and on time to your home?
    • Medicine – Can you get access to your medicine?
    • Fuel – Can you access electricity/gas – or are you having difficulty heating your home?
    • Social Contact – Have you a support network that makes contact with you whist you are ‘shielded’ at home?

    If you need any further information on the project please ring the Health Improvement Department on 02871865127 or email

    In response to COVID19 Pandemic, the Western Health and Social Care Trust established a Virtual Call Service for “Shielded” individuals across the Western Trust area.

    The service aims to ensure that those who are identified as most vulnerable and residing in the Western Trust area have adequate practical, emotional and social help and support to self-isolate at home during the COVID19 outbreak.

    Following the initial referral from Advice NI, an assessment is carried out and a range of support is offered under the key themes of the shielding package which include food, fuel, medication and social contact.

    The service is delivered in partnership with Derry City and Strabane District Council, Fermanagh and Omagh District Council, Causeway Coast and Glens Borough Council, Community and Voluntary Sector, Advice NI and the Department for Communities.